Novian & Partners dated 24th May 2007 obtained ISO 9001 : 2000 certificate from certification institution TUV NORD Germany with registration number 16 100 0275. ISO 9001 : 2000 is International quality management standard that is acknowledged by more than 150 countries, as foundation for Total Quality Management. By being granted ISO 9001 : 2000 certificate to Novian & Partners, means there is an international acknowledgement upon Novian & Partners fulfilling the effective and quality management system.
Acquiring ISO 9001 : 2000 certificate giving a guarantee and acknowledgement that Novian & Partners has set and applied a good quality system related to :
1. Case handling process with a maximum evaluation from the legal angle, and also speed and accuracy in handling client legal problem.
2. An intensive report and confirmation to client.
3. Maintenance of the client satisfaction level to the system of legal problem solving authorized to Novian & Partners and maximum caring to possible client complaints.
4. Commitment to the principles set in profession ethic code.
5. Maintain the confidentially of legal cases of the client.
6. Good documentation and administrations system at Novian & Partners.
7. Maximum quality, qualification and competence of all Novian & Partners personals and continues system of human force improvement.
8. Good telecommunication infrastructure, technology, legal and public reference and supporting infrastructure in term providing legal services.
Therefore with the ISO 9001 : 2000 certificate, client is given guarantee that Novian & Partners law firm has huge responsibility to the quality management and is able to provide a very good product and legal services.
